Refund policy

We want you to be confident in every Freedom Ops purchase. If something isn't right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, and in its original condition.

To request a return, contact us at cstokes.freedomops@gmail.com within 30 days of receiving your order.

Please include your order number and the reason for your return. We will provide instructions for completing your return.

Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your item is defective, damaged, or if you received the wrong item.

Please include your order number and photographs showing the issue when possible. We will review the situation and work to make it right.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Original shipping charges, if any, are non-refundable unless the item was damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Approved refunds will be processed within 10 business days after the returned item is received and inspected.

Exchanges

If you need a different size or color, please contact us at cstokes.freedomops@gmail.com. We will provide instructions based on the circumstances of your order.